Timeframe -- up to 14 days post-delivery
We offer one prepaid shipping label on unworn, non-custom pieces within 14 days of delivery. Please note that original shipping fees are non-refundable.
Steps to exchange/return:
- Visit https://returns.madebymary.com/#/ and enter your order number and email address
- Select the items you want to return or exchange and choose the reason for your return
- Determine which return outcome you’d like:
- Exchange for the same item in a new length/size
- Exchange for a different item
- Return for store credit
- Return for refund back to original method of payment
- Returns for refund are subject to a $3 return shipping fee, which will be deducted from your refund
4. Securely pack item(s) in a small box or padded mailer. If available, please use original packaging.
5. Attach your return label to the package and drop it off within 14 days to your nearest USPS location.
Our team will process your return/exchange once the item is received at our warehouse.