Important Sales Info
- FINAL SALE -- orders/items marked Final Sale are not eligible for refund, exchange, or store credit
- CYBER SILOS SALE (3/13) -- Final Sale.
- VIP MOTHERS DAY SALE (3/19-3/23) -- non-custom pieces are exchange or store credit only within 14 days or receiving the package.
- Mothers Day Sale (4/2-4/4) -- non-custom pieces are exchange or store credit only until May 22, 2020
Returns & Exchange - Domestic
Timeframe -- Free up to 14 days
We offer one free return or exchange on unworn, non-custom pieces with original packaging within 14 days of delivery.
*Exchanges must be for the same product, in a different metal type or size. All other exchange requests will be processed as store credit.
**Allow up to 2 weeks after your order has been delivered for returns and exchanges to be processed. Processing time may increase during peak sales seasons.
Returns & Exchanges- International
Timeframe -- up to 14 days
We are not able to provide return labels for International Orders at this time, but we are happy to accept a return within 14 days.
Allow up to 2 weeks after your order has been delivered to be processed. Processing time may increase during peak sales seasons.
Timeframe -- Free up to 60 days from delivery date
We stand by our work, honor our word, and care about your satisfaction. However, mistakes do happen, but we will take care of you at no cost to you. Our 60-day warranty covers the following:
- Manufacturing defects -- broken chain, faulty clasp, etc.
- Errors/Item Missing -- stamping errors, wrong size, item missing