How can we help?

Operating Hours:
Monday - Friday: 9am-4pm MST
Saturday - Sunday: Closed

NOTE: Due to high order volume, our response times are delayed. Thank you for your patience.

Order Changes

CAN I CHANGE MY ORDER?

We start the jewelry making process right away, so we do not allow changes to the order once it has been placed. 

CAN I CHANGE MY SHIPPING ADDRESS?

We start the jewelry making process right away, so we do not allow changes to the order once it has been placed it. 


If your order has not been shipped out, we'll do our best to update your address. To change your shipping address, email info@madebymary.com with your first and last name, order number, and the updated shipping address.


If your order has been shipped, we are unable to change the shipping address for you.

CAN I CANCEL MY ORDER?

We start the jewelry making process right away, so we do not allow changes to the order once it has been placed. 


If the order has not been stamped or started yet, we'll do our best to accommodate a cancellation, email info@madebymary.com with your first and last name, order number, and request a cancellation.


Please note: We are unable to cancel orders that have started production.