Re:do Shipping Protection
WHAT IS RE:DO SHIPPING PROTECTION?
Re:do is a company we partner with that provides extra protection for your purchase on its way from us to you. When added to your order, it protects against loss, theft, or any damage during transit.
HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?
WHAT IS CONSIDERED A LOST OR STOLEN PACKAGE?
WHAT IS CONSIDERED A DAMAGED PACKAGE?
HOW SOON AM I ELIGIBLE TO SUBMIT A CLAIM?
WHAT IS THE RETURN POLICY FOR RE:DO SHIPPING PROTECTION?
COMMONLY ASKED QUESTIONS ABOUT RE:DO SHIPPING PROTECTION:
If I purchase without Re:do Shipping Protection will you cover my order in case of loss, theft or damage?
- No, by opting out of shipping protection, Made by Mary is exempt of liability in case of loss, theft or damage and is not responsible for reshipping your package or providing a refund.
I didn’t want Re:do Shipping Protection on my order. Can you refund me?
- Re:do Shipping Protection is final sale and cannot be refunded.
I think my order is lost; there hasn’t been an update in a few days. Can I submit a claim?
- We reserve the right to classify your package as being delayed and may wait 7-14 days for an update if there are known delays due to weather, holidays, etc that may be out of our control.
*Our team may ask for additional information regarding your order to confirm the validity of your claim. They also reserve the right to deny a claim if found to be fraudulent.