Production & Shipping
WHAT IS YOUR PRODUCTION TIME?
All custom pieces are made to order by jewelry artisans and take time to produce. Production time is subject to change with high order volume. Our current production time is listed on our product listings as well as our Checkout page.
For more information, please see our Shipping and Production times page.
NOTE: production time is in addition to shipping time.
DO YOU MAKE ALL OF YOUR PIECES?
Our team hand-stamps, drills, polishes, and assembles our made to order pieces. We do have a few partners around the globe that we source some of our materials, components, and products from. All partners, both domestic and international, are paid fair wages and the products are ethically sourced and made.
Each and every piece that leaves our studio is thoroughly quality checked by our team and hand packaged with love! ♡
HOW LONG ARE SHIPPING DELIVERY TIMES?
Your made to order pieces are handmade with care; they also take time to produce. Production time is exclusive of shipping time. Please refer to our Shipping and Production Time for current time estimates.
US orders are Shipped via DHL, FirstMile, USPS Postal service, or FedEx depending on area and shipping service selected. Upgraded shipping and production times are available at checkout. Please refer to the checkout page for more details.
For international orders, we ship with DHL and USPS International, depending on the country and region. Shipping times can vary between 1-4 weeks. Once your order arrives in the country of destination, it may be subject to the country’s taxes and/or custom duties. Made by Mary is not responsible for these fees. It is the responsibility of the customer to be aware of charges that may occur at the time of delivery/pickup for imported goods.
For more details on our shipping policy, refer to our Shipping and Production Time page.
HOW WILL I KNOW WHEN MY ORDER SHIPS?
You will receive an email including your tracking number when your order leaves our studio.
WHEN WILL MY ORDER SHIP OUT?
Your order has a standard production time to make your piece(s), unless you paid for upgraded shipping at Checkout. Please refer to your Order Confirmation email for estimated production time.
*Please note that production time is exclusive of shipping time.
Once your order is shipped out, you will receive an email notification including an updated tracking number.
DO YOU SHIP TO PO BOX, APO, OR FPO ADDRESSES?
Yes, we do ship to PO Box addresses. Simply enter your PO Box in the shipping line when placing the order.
We do not ship to APO or FPO addresses.
WILL I BE CHARGED CUSTOMS/DUTY FEES?
Import taxes, duties and related customs fees may be charged once the package arrives at the destination country. These duties vary from country to country and are charged depending on the marked "value" of the pieces inside the package.
Made by Mary is not responsible for these fees. It is the responsibility of the customer to be aware of charges that may occur at the time of delivery/pickup for imported goods.
Not all packages are subject to the duty/custom fee, so we recommend contacting your local customs for information if you have additional questions.
WHY CAN'T I CHECKOUT? (INTERNATIONAL CUSTOMERS)
Due to international value limitations most international orders will be limited to $170. To proceed with your order please limit your cart to under $170, this should allow you to move forward with your purchase!
Please email email@example.com if you have any questions!