FAQ

PAYMENT

What payment methods do you accept?  Payments accepted through PayPal or credit/debit card.

Do I have to pay sales tax?  Only Utah customers are charged sales tax.

SHIPPING

What is your production time?  Orders take 2-4 business days to handcraft before they ship. *Timing is subject to change with high order volume.

How long does shipping take?  For International orders, shipping can vary from 2-5 weeks. Once your order arrives in the country of destination, it may be subject to the country's taxes and custom duties. For those countries that charge taxes and duties on imported goods, Made by Mary is not responsible for collecting/charging these fees. Therefore, it is the duty of the customer to be aware of charges that may occur at time of delivery/pickup for imported goods.

How will I know when my order ships?  You will receive an email including your tracking number when your order leaves our studio.

THE JEWELRY + CARING FOR YOUR JEWELRY

What materials do you use to make your jewelry?  We use high quality metals: 14 kt gold fill, rose gold fill, and sterling silver. All supplies and components used in Made by Mary products are sourced from the US, to ensure metal quality is not compromised.

I am buying a necklace as a gift. What length chain would you suggest?

If you are unsure, the middle option—18 inches—fits most people well. You can also add a necklace extender to a necklace to allow your loved one the ability to resize, as needed.

Does your jewelry contain nickel?  No it does not.

Can you stamp both sides of the bars/charms?  Hand stamping is a high-impact process. Despite our substantial metals, the imprint shows through to the back. Consequently, we are only able to stamp on one side.

Is the bar included in the chain length?  Yes, we include the bar in the total necklace length. If you’d like your necklace adjustable, please include an extender when you order.

What is gold filled?  Gold filled is a pressure bonded layer of gold that has 100 times more gold than plated jewelry. It is durable, won't chip or flake, is tarnish resistant, and is a great alternative to solid gold jewelry that is reasonably priced. It looks great and, with proper care, will last for years.

How do I care for my jewelry?  Store your jewelry in a dry, air-tight area such as the plastic baggy your jewelry was shipped. Use the white micro abrasive polishing pad, also included in the original packaging, to remove any oxidation or tarnish marks. Gently rub across the surface until the shine has been restored. Occasionally remove skin oils by rinsing with warm water and buffing with a soft cloth. Take extra care around perspiration, salt, chlorine, perfume, lotions, and makeup as they can damage fine jewelry. 

REFUNDS

Can I make a change to my order?  All changes need to be made within 12 hours, as we strive to process and start working on each order as we receive it.

What is your return policy?  We are absolutely confident in the quality of our product and want you to feel the same way. We cannot offer returns on any custom or personalized items. Other items must be returned within 14 days of receipt (based on USPS timestamp date received). Contact us right away (info@madebymary.com) with any concerns.

Does my order come with a warranty?  Yes, we offer a 60 day warranty on any chain or clasp defects. Email us right away if you're having issues with a broken chain or faulty clasp (info@madebymary.com) so we can resolve the issue. If your necklace breaks after the 60 day time frame, contact us and we will replace your chain.
If you are unhappy with the length of an item, email us (info@madebymary.com) and we will work with you to resolve the issue. You will be responsible for any shipping costs and may be subject to a $4 re-working fee.