How can we help?

Operating Hours:
Monday - Friday: 9am-4pm MST
Saturday - Sunday: Closed

NOTE: Due to high order volume, our response times are delayed. Thank you for your patience.

Returns & Exchanges

WHAT IS YOUR RETURN POLICY?

We gladly accept returns and exchanges on unworn, non-custom pieces within 14 days of delivery.


For more information or to submit a return/exchange request click HERE.

CAN I EXCHANGE MY CHAIN LENGTH?

If your item is unworn and non-custom, we would be happy to exchange your piece within 14 days for a different length! To initiate an exchange for your non custom piece, please visit our Returns page and follow the directions there. 


If you are unhappy with the length of your piece, and it is custom, email info@madebymary.com and we will work with you to resolve the issue. Any shipping costs and/or re-working fees are the responsibility of the customer.


If you mail your piece in on your own, be sure to keep the tracking number provided to you by the shipping company so we can locate the order if needed!

DOES MY ORDER COME WITH A WARRANTY?

Yes! All MBM pieces have a 60 day warranty for chain or clasp defects. Email us right away if you are having issues (info@madebymary.com) and we will make sure you are taken care of!