Refund policy

RETURNS AND EXCHANGES:

We accept returns/exchanges within 30 days of your order delivery date for any unworn pieces that are not final sale.

RETURN/EXCHANGE POLICY:

• Pieces that are ready to ship and pieces that are stamped with a Made by Mary standard option are eligible for a full refund, exchange, or store credit within 30 days of delivery.
• Pieces that are stamped with customer personalization are eligible for either 75% exchange or 75% store credit within 30 days of delivery. (No refunds will be issued)
• Pieces that are labeled as final sale are not eligible for return or exchange.
• Please note that original shipping fees will not be refunded. Only orders purchased with Re:do Shipping Protection are eligible for free shipping on returns/exchanges; all other orders are subject to shipping costs on returns/exchanges. 

 

CANCELLATION:

We start the jewelry making process right away, so we do not allow changes to the order once it has been placed it. 

If the order has not been stamped or started yet, we'll do our best to accommodate a cancellation, email info@madebymary.com with your first and last name, order number, and request a cancellation.

Please note: We are unable to cancel orders that have started production.