NOW HIRING: CUSTOMER SUPPORT REPRESENTATIVE

CUSTOMER SUPPORT REPRESENTATIVE
Customer Support
Description
Made by Mary is looking for a passionate, strategic thinker, and skilled communicator. This candidate will work closely with the entire team to ensure the best care and service is provided to our amazing customers. This job is a very self sustaining role and is not for the easily distracted. You will help with responding and organizing any and all customer questions and concerns. This role requires a strong work ethic, adaptability as well as an eagerness to dive in on all things Made by Mary.
Position is Full Time or Part time - In office
Duties + Responsibilities
- Correspond with customers via email and ensure emails are answered on-time and with excellent customer service.
- Track and report individual daily/weekly email output to Customer Support Supervisor.
- Have a working knowledge of current Made by Mary products and procedures.
- Assist on live chat and sms software.
- Participate in weekly customer support meetings to help with the overall strategy and make sure channels align with the company’s goals and vision
- Adaptability to take on new responsibilities and tasks as needed
- Attention to detail for constant site changes, new products and out of stocks.
Qualifications + Abilities
- 1 + years of customer service experience {not required but a plus}
- Communicate well with others both verbally and written.
- Self-starter and proactive mentality
- Ability to work independently without constant direction
- Positive attitude through thick and thin and an eagerness for all things MBM
- Ready to perform and meet deadlines in high pressure, fast-paced working environment
- Strong knowledge of email and response platforms
- Shopify and ERP experience is a plus
- Proactive and resourceful with a self-starter mindset
If you meet all of the above, want to be part of a fast-growing business, and think you would be a good fit, tell us a bit about yourself and why you would be a great addition to Made by Mary. Please attach your current resume and email careers@madebymary.com with Customer Support Representative in the subject line. We will be in touch as soon as we can!