Shipping & Returns

ORDER PROCESSING

Orders typically take 3-4* business days to complete.  Processing time typically increases during sales, holidays, etc.  Think Mother's Day, Valentine's Day, Christmas, etc.  

We offer rush shipping to accommodate inconvenient occasions (birth, death, procrastinators, etc.).  To get rush shipping, purchase the $5 "RUSH SHIPPING" listing.

*Current processing time is about 10 days.

 

SHIPPING POLICY

Domestic Orders (US) 

Standard shipping within the continental US is through USPS.  Upgraded shipping is available at checkout via USPS Priority.

FREE SHIPPING via USPS First Class on all continental United States orders over $75.

 

International Orders

When you place an order, we estimate shipping and delivery dates based on the weight of items and the selected shipping option. Depending on the shipping provider selected, shipping date estimates may appear on the shipping quotes page.

Note: All import taxes, duties and related customs fees that may be charged once the package arrives at the destination country are the responsibility of the Purchase/Customer and will not be covered by Made by Mary.  Please check with local customs prior to ordering.

Order Tracking

Tracking numbers are provided for all orders via an after purchase email from Made by Mary.  For an update on your order status, you can visit the USPS Website and enter your tracking number provided to you in the Confirmation Purchase Email.

Estimated Shipping Times

In addition to the Order Processing time, typical Delivery Times are as follows:

 Shipping Zone Estimated Delivery Time
USA Up to 4 business days
Canada Up to 10 business days
Europe Up to 14 business days
Australia Up to 14 business days

 

RETURNS POLICY

Because a majority of Made by Mary products are hand-made -- created for you -- we do not offer returns or exchanges on custom pieces at this time.  If we made a mistake on your order, we are happy to fix or remake your order.  Please reach out to us at info@madebymary.com if you think we made a mistake on your order.