Navidium Shipping Protection
WHAT IS NAVIDIUM SHIPPING PROTECTION?
HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?
WHAT IS CONSIDERED A LOST OR STOLEN PACKAGE?
WHAT IS CONSIDERED A DAMAGED PACKAGE?
HOW SOON AM I ELIGIBLE TO SUBMIT A CLAIM?
WHAT IS THE RETURN POLICY FOR NAVIDIUM SHIPPING PROTECTION?
COMMONLY ASKED QUESTIONS ABOUT NAVIDIUM SHIPPING PROTECTION:
If I purchase without Navidium Shipping Protection will you cover my order in case of loss, theft or damage?
- No, by opting out of shipping protection, Made by Mary is exempt of liability in case of loss, theft or damage and is not responsible for reshipping your package or providing a refund.
I didn’t want Navidium Shipping Protection on my order. Can you refund me?
- Navidium Shipping Protection is final sale and cannot be refunded.
I think my order is lost; there hasn’t been an update in a few days. Can I submit a claim?
- We reserve the right to classify your package as being delayed and may wait 7-14 days for an update if there are known delays due to weather, holidays, etc that may be out of our control.
*Our team may ask for additional information regarding your order to confirm the validity of your claim. They also reserve the right to deny a claim if found to be fraudulent.