Frequently Asked Questions

Basic Info

+ "How do I customize my jewelry?

Reach out to us at

Production & Shipping

Each handmade piece is made-to-order and takes time.  Timing is subject to change with high order volume.  Our current production time is listed on our product listings as well as our Checkout page.  NOTE: production time is in addition to shipping time.

ll US orders are shipped via First Class mail by default, which varies between 3-5 business days. For International orders, shipping can vary between 2-5 weeks. Once your order arrives in the country of destination, it may be subject to the country's taxes and/or custom duties. Made by Mary is not responsible for these fees. It is the duty of the customer to be aware of charges that may occur at time of delivery/pickup for imported goods

You will receive an email including your tracking number when your order leaves our studio.

To check the status of your order, you can enter your tracking number here .

See our Jewelry Care page for more details on how to care for your Made by Mary jewelry.

No, we do not offer stamping on the back side of any of our pieces. 

All changes to orders must be made within 12 hours, as we strive to process and start working on each order as we receive it.

Jewelry Care & Tips

Gold filled is a pressure bonded layer of gold that has 100 times more gold than plated jewelry. It is durable, won't chip or flake, is tarnish resistant, and is a great alternative to solid gold jewelry, at a much more reasonable price. It looks beautiful, and has a finish that will last years if cared for properly!

We are proud to say all MBM products are NICKEL-FREE!

Refunds & Exchanges

We are absolutely confident in the quality of our products and want you to feel the same way. Non-custom pieces must be returned/exchanged within 14 days of receipt (based on USPS timestamp date received). We are currently unable to accept returns on custom or personalized items. Contact us right away ( with any concerns!

 If you are unhappy with the length of an item, email us ( and we will work with you to resolve the issue. We do accept length exchanges, however you will be responsible for any shipping costs and may be subject to a re-working fee.

Yes! All MBM pieces have a 60 day warranty for any chain or clasp defects. Email us right away if you're having issues with a broken chain or faulty clasp ( so we can resolve the issue. If your necklace breaks after the 60 day time frame, contact us and we will work with you on a replacement chain!

Other Info

We love teaming up with influencers and other businesses!  Feel free to reach out to us via email at

Yes, we do for several retailers!  Email us at to receive more info.

Payments are accepted via major credit/debit cards or PayPal.

Only Utah customers are assessed sales tax, per Utah State law.

Only one coupon code can be used per order.

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Jewelry Sizing Chart