All changes to orders must be made within the first 12 hours after purchase, as we strive to process and start working on each order as soon as possible. 

To change your order, email info@madebymary.com with your first and last name, order number, and what you would like to change.

*Note: We are not able to add items to an existing order.

To change your shipping address, email info@madebymary.com with your first and last name, order number, and the updated shipping address.

If your order has been shipped, we are unable to change the shipping address for you.

If your order was shipped out with USPS, you can reach out to them directly at 1-800-275-8777

For USPS International Support, you can give them a call at 1 800-222-1811

If your order was shipped out with DHL, you can reach out to them at 1 (800) 225-5345

All order cancellations must be made within the first 12 hours after purchase, as we strive to process and start working on each order as soon as possible. 

To cancel or change your order, email info@madebymary.com with your first and last name, order number, and request a cancellation.

Please note: We are unable to cancel orders that have started production. 

We are absolutely confident in the quality of our products and want you to feel the same way.

In the case where your non-custom piece isn’t quite working out for you, we offer one free* return or exchange for non-custom pieces. Non-custom pieces must be returned/exchanged within 14 days of receiving your piece(s) (based on USPS timestamp date received). To find out more about how to return or exchange your piece on our Returns, Exchanges, and Reworks page.

Note: We are currently unable to accept returns on custom or personalized items. 

*One free return or exchange for US orders.

If your item is unworn and non-custom, we would be happy to exchange your piece within 14 days for a different length! To initiate an exchange for your non custom piece, please visit our Returns page and follow the directions there. 

If you are unhappy with the length of your piece, and it is custom, email info@madebymary.com and we will work with you to resolve the issue. Any shipping costs and/or re-working fees are the responsibility of the customer.

Yes! All MBM pieces have a 60 day warranty for chain or clasp defects. Email us right away if you are having issues (info@madebymary.com) and we will make sure you are taken care of!

If your piece breaks outside the 60 day time frame, or are experiencing a different issue, please email us so we can work towards a solution to repair your piece. 

For general care practices, see our Jewelry Care page for more details on how to care for your Made by Mary jewelry.

For all other materials, please refer to the following articles.

How to care for Brass Hair Pieces

How to clean Sterling Silver Jewelry

How to care for Gold Filled / Rose Gold Filled

How to care for Solid Gold Jewelry

To care for your Made By Mary pieces, there are three things you should keep in mind: 

1. Is your jewelry in contact with chemicals or other substances?

2. What residue stays on your jewelry for longer periods of time, or gets removed from cleaning?

3. And finally, how is your piece stored?

We recommend removing your Made By Mary pieces before activities that tend to come into contact with chemicals, like swimming, cleaning, gardening, and exercising, to name a few. 

We also suggest removing your jewelry when using all types of beauty products, including lotions, perfumes, shampoos, hairspray, etc.

For regular cleaning, use warm water and a mild hand soap, gently rub the soap into the piece with your fingers, rinse, and pat dry with a soft cloth. When necessary, use the microfiber Restore Polishing Cloth. Wipe your piece gently to bring its original luster back and use sparingly for best effect.

Gold filled is a pressure bonded layer of gold that has 100 times more gold than plated jewelry. It is durable, won't chip or flake, is tarnish resistant, and is a great alternative to solid gold jewelry, at a much more reasonable price. It looks beautiful, and has a finish that will last years if cared for properly! Find out more about our different materials on our Jewelry Care page.

We are proud to say all MBM products are NICKEL-FREE!

Made by Mary creates most of our pieces in house. For details on customization options, please refer to the product page for more details.

Finding your perfect size can sometimes be tricky! We’ve done our best to put together a couple of articles to help you find the best size for you.

To find your perfect necklace length, refer to our Necklace sizing guide.

For information about finding your perfect ring size, please refer to our Ring Sizing Guide.

For more information about measuring your wrist or ankle, please refer to our Bracelet and Anklet sizing guide. 

We currently do not offer stamping on the back of our pieces. Hand stamping is a high impact process, and despite our substantial materials, as slight impression will show on the reverse side.

We offer 3 different finishes -- shiny, matte, and hammered. Our pieces come in our shiny finish unless otherwise requested in the special instructions or order notes.

You can request a gift message to be added to the order at checkout. Simply leave us a note in the “order notes” or email us at info@madebymary.com and we can add the message to the order. Each gift message is written by hand on a Made by Mary postcard. 

If you are ordering more than one piece and would like them boxed separately, please leave us a note in the order notes at checkout. 

Only one coupon code can be used per order.

Payments are accepted via major credit/debit cards or PayPal.

Only Utah customers are assessed sales tax, per Utah State law.

Sign up is easy and free! Simply create an account with your email through this page

Nope! You can log in with your current account and start earning points.

With Love Club members enjoy perks like free shipping, points to earn store credit, birthday bonuses, and even an annual gift for our Golden members. What's not to love, right? 

Points expire a year from when you earned them so don’t forget to use up those points! Cha-ching.

We’re not ones to spoil a surprise, so you’ll have to wait to find out! Annual gifts change regularly, it can be a freebie, a discount, or a special something just for you.

At this time, we only offer free shipping to US orders over $75 {for Ivory}, free first class US shipping {for Bloom}, free priority shipping {for Golden}. We are hoping to be able to offer this to our dear international customers in the future.

Simply click on the button under the “ways to earn” section on the rewards page and it will redirect you to our social channels. As long as you are signed in, you are good to go!

Unfortunately, we are unable to add past orders to your account. Only orders starting from January 27, 2020 {the day our program went live} will be counted towards your points. 

We love teaming up with influencers and other businesses!  Feel free to fill out our collaboration form!

Yes, we do for several retailers!  Email us at wholesale@madebymary.com to receive more info.