We are seeking Customer Support Representatives for our growing team! This position is a full time position at our studio in Draper, UT. You will work closely with the entire Customer Support team to ensure the best care and service is provided to our amazing customers. We pride ourselves on outstanding customer service here at Made by Mary, so we are looking for relationship-driven team members to ensure a positive and successful experience for each customer.
As a quickly growing startup, we are a close knit team that likes to have fun, and we're looking for someone who is excited to dive in and help build our customer support department. You must work well under pressure and complete projects from start to finish.
Part-Time to Full-Time Position: M-F (30-40 hours/week)
Must be on site (Draper, UT studio)
Correspond with customers via email and ensure emails are answered on-time and with excellent customer service. Report individual daily email output to Customer Support Manager.
Have a working knowledge of current Made by Mary products and procedures.
Respond to Etsy messages daily and work with the Customer Support Manager to optimize Etsy listings.
Reply to Live Chat messages quickly and professionally. Report daily Live Chat output to Customer Support Manager.
Perform other related duties and assignments as needed.
Communicate well with other team members and the Customer Support Manager
Experience in customer service roles
Positive attitude through thick and thin
Ability to perform in high pressure, fast pace working environment
Ability to work independently without constant direction
Careful attention to detail in all aspects of the job
Die-hard MBM fan :)
FINDING YOUR NECKLACE SIZE
Use the table and picture below for a general guideline on fit and feel of our necklaces.
|16"||Falls at the base of the neck for a comfortable but tighter fit.|
|18"||Most popular size. Sits slightly below collar bone for a perfect fit|
|20"||Great size for layering necklaces. Sits half way down the neckline.|
|22"+||Sits below most necklines.|
FINDING YOUR BRACELET SIZE
STEP 1: Take a measuring tape and measure your wrist where you normally wear a bracelet
STEP 2: Add an appropriate length to the bracelet for a best fit. Please note lengths below:
If you are buying a bracelet for someone else and don't know wrist size, we recommend you use the charts below for a rough guideline. You can also size down and order a Chain Extender so the recipient can resize to their liking.
|Women's Size||Bracelet Length|
|Children's Size||Bracelet Length|
|6mo - 12mos||4.5"|
FIND YOUR RING SIZE
|INTERNAL DIAMETER (MM)||RING SIZE|
For a printable ring sizer, click here!
CHOOSING A FONT SIZE TYPE
Use the graphic below to choose the best font size and type for your jewelry piece.
NOTE: not all listings have all available fonts. For more details on fonts, refer to each listing's product details.