CUSTOMER SUPPORT REPRESENTATIVE

We are seeking Customer Support Representatives for our growing team!  This position is a full time position at our studio in Draper, UT.  You will work closely with the entire Customer Support team to ensure the best care and service is provided to our amazing customers. We pride ourselves on outstanding customer service here at Made by Mary, so we are looking for relationship-driven team members to ensure a positive and successful experience for each customer. 

We are a close knit team that likes to have fun, and we're looking for someone who is excited to dive in and help build our customer support department. You must work well under pressure and complete daily goals and projects from start to finish.

Position Overview:

    • Full-Time Position: Mon - Fri 8AM-4PM

    • Must be on site in our Draper, UT studio

Required Skills:

    • Communicate well with other team members and the Customer Support Manager

    • Experience in customer service roles

    • Ownership mentality

    • Organized

    • Great Communicator

    • Reliable

    • Positive attitude through thick and thin

    • Ability to perform in high pressure, fast pace working environment

    • Ability to work independently without constant direction

    • Careful attention to detail in all aspects of the job

    • Die-hard MBM fan :)

Job Duties:

    • Correspond with customers via email and ensure emails are answered on-time and with excellent customer service.  Report individual daily email output to Customer Support Manager.

    • Have a working knowledge of current Made by Mary products and procedures.

    • Respond to Etsy messages daily and work with the Customer Support Manager to optimize Etsy listings.

    • Respond to website reviews and follow up as needed. 
    • Perform other related duties and assignments as needed.

 

To apply:
Please review the requirements above, and if you're interested, email dallas@madebymary.com with "Customer Support Representative - [NAME]" in the subject line. Please include answers to the questions below, and your attached cover letter and resume.
  • What experiences or skills make you a good fit for this position?
  • Why are you excited to work for Made by Mary?
  • If hired, when would you be available to start?